KerbHandoff Wireframes

Curbside pickup involves three distinct user roles handing off responsibility at different points — staff, drivers, and customers — and any gap in a handoff screen translates directly into a confused customer waiting in a parking lot. This 50+ screen wireframe set for a curbside-pickup and logistics product maps staff, driver, and customer flows as separate but coordinated journeys rather than one shared flow, covering order staging through handoff.

What I Built

• 50+ screens covering order staging, driver handoff, customer notifications, and admin views
• Multi-role flow mapping — separate, coordinated journeys for staff, drivers, and customers
• Notification touchpoint mapping for every customer-facing status update
• Annotated design-handoff documentation for the development team

Tech Stack

• Design: Figma
• Prototyping: Interactive Figma prototype

Key Decisions

• Mapped staff, driver, and customer flows as separate but coordinated journeys rather than one shared flow, since curbside pickup involves three distinct roles handing off responsibility at different points
• Treated every customer-facing notification touchpoint as its own designed moment, since a gap in a handoff screen translates directly into a customer left waiting with no visibility

Outcome / Impact

Delivered a complete, multi-role wireframe set that clarified every handoff point across staff, drivers, and customers before development began.