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MoveDial — Call Center Automation
Call center automation system with MUI frontend and Django backend. Super admin adds campaigns and assigns users; Twilio handles call routing. Full APIs for campaign management, user assignment, and call flow automation.
Languages
JavaScriptPython
Skills & Tech
ReactMUIDjangoTwilioREST APIAutomation
Overview
A call center automation system that streamlines campaign setup, user assignment, and call routing. Super admin configures campaigns and assigns agents; the system handles inbound/outbound flows via Twilio.
What I Built
- MUI frontend — campaign creation, user management, call flow visualization
- Django backend — REST APIs for all operations
- Twilio integration — call routing, IVR, agent assignment
- Campaign management — create, schedule, assign users to campaigns
- User assignment — assign agents to campaigns with role-based access
- Call flow automation — automated routing based on campaign rules
Tech Stack
- Frontend: React, MUI
- Backend: Django
- Telephony: Twilio
- APIs: REST for campaign, user, and call flow automation
Outcome
A complete call center automation platform that reduces manual setup and improves agent efficiency.